Shipping Policies

Processing Times:

Every piece is made just for you—meaning it doesn’t exist until you order it!

(this excludes some items in shop)

• Production time: 1–2 weeks (may vary during busy seasons, holidays, or unexpected delays).

• Shipping time: 3–5 business days domestically (South Africa) once dispatched.

We’re a small, passionate team—not a warehouse! While we work as quickly as we can, handmade items require time and care. Thank you for understanding.

Shipping Delays & Liability:

Shipping times at checkout are estimates only—delays can happen due to postal services.

We’re not responsible for lost, stolen, or misdelivered packages (including incorrect addresses or postal errors).

Shipping insurance is included via PUDO.

If your package arrives damaged, please submit full photo/video evidence within 48 hours of delivery to initiate the claims process with our shipping insurer.

Custom Commission Terms

(All items are considered a custom commission)

1. Deposit & Payment

• A non-refundable deposit (agreed upon quotation) is required to begin work.

• The remaining balance + shipping costs must be paid within 48 hours of final approval (via photo/video confirmation).

• Deposit refunds are only issued if the final item is not approved before shipping.

2. Approval Process

• You’ll receive photos/videos of the completed item for approval before shipping.

• Minor adjustments can be requested at this stage (major changes may incur additional fees).

3. Shipping

• Shipping costs and delivery timelines depend on your location (tracking provided).

• Once dispatched, the item becomes the customer’s responsibility.

4. Refunds & Returns

• No returns/exchanges for custom-made items (unless damaged in transit—proof required within 48 hours of delivery).

• Deposits are only refundable if I cannot fulfil the order as agreed.

5. Timeline

• Typical completion: 2–4 weeks after fabric/materials confirmation.

• Delays (e.g., material shortages) will be communicated promptly.

• I’ll provide regular updates throughout the process and welcome your feedback or questions at any stage.

6. Responsibilities

• Accurate measurements must be provided—Redcap Renaissance is not liable for fit issues due to incorrect specs or measurements.

• Colour variations may occur due to screen/monitor differences.

By commissioning, you agree to these terms.